+ Northern Territory, Cllinical School, School of Medicine, Flinders University.
+ Mazda Australia
+ QR (Queensland Rail)
+ Medibank
+ University of Queensland (UQ)
+ Vodafone – Online store
+ Kamco |
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iFocus heads to Darwin to tackle the information challenge
Northern Territory, Cllinical School, School of Medicine, Flinders University. | | | | The NT Clinical School needed an online strategy that would support them now and in the years ahead. iFocus reviewed and redesigned how they managed their information, and provided them with a vision and a roadmap to manage their information into the future. | | | | Specialties applied: Strategy, Research, Information Management and Business Analysis. |
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Dealers and staff learn online
Mazda Australia | | | | Once delivered as classroom training to only a few staff, Mazda Australia’s product training is now being delivered online to staff at dealerships nationally, accelerating their time to competence and enabling progress tracking and reporting. Developed in a rapid authoring tool, training is maintained in-house employing video and animations that are used across the Mazda website and interactive information kiosks. | | | | Specialties applied: Learning design, Learning Development and User Experience Design. |
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QR on the move
QR (Queensland Rail) | | | | Following on from the strategic work that iFocus has been engaged in with QR, a full research and analysis of the internal user’s online requirements was recently undertaken. This incorporated an intranet/portal online proof of concept to demonstrate how the different user groups and differing needs accessed the richness of QR’s information and documentation. | | | | Specialties applied: User Research, User Experience Design and Web Development. |
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Simplifying health insurance
Medibank | | | | Always looking to make their site even easier to use, Medibank sought our help in refining their site navigation. Medibank and iFocus worked collaboratively with Medibank's front-line staff to better understand how customers looked for information and performed a card sorting exercise to make recommendations on ways to improve the site navigation. | | | | Specialties applied: User Experience Design, Usability and Information Management. |
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Student enrolment web portal
University of Queensland (UQ) | | | | iFocus conducted an IRIS™ (Integrated Review of Internet Systems) of a prototype design of the redeveloped mySI-net application (Student Enrolment Portal). We later conducted a detailed usability review with the primary purpose being to evaluate the strengths and/or weaknesses of the proposed design. Task-based usability audits coupled with a series of usability testing sessions were run with representative users. | | | | Specialties applied: Business Analysis, Usability Analysis and Testing. |
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Personalising the online shopping experience
Vodafone - online store | | | | iFocus was engaged to re-architect the Vodafone online store website to support their targeted personal and business marketing campaigns. As a result users will now be able to personalise both their business and personal interactions with the site. iFocus also undertook a visual refresh of the site to ensure alignment with the new Vodafone visual identity. | | | | Specialties applied: Design, Information Architecture and Project Management. |
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User friendly consumer web portal for all
Kamco
| | | | iFocus has been working with Keane Australia to test the functionality of a high-profile consumer web portal due to be launched later this year. iFocus has conducted research and testing to ensure that the site will be usable and engaging for a broad range of audience groups, whilst still achieving a AA level accessibility rating. | | | | Specialties applied: User Research, Usability Testing and Accessibility Auditing. |
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